At SARADESIGN, customer satisfaction is our top priority. We strive to deliver high-quality logo designs tailored to your needs. However, we understand that unforeseen circumstances may arise, and we have established the following refund policy to ensure clarity and fairness:
1. *Eligibility for Refund*
– Refund requests must be made within 7 days of the initial purchase.
– Refunds will only be granted if the project has not advanced beyond the *conceptual stage or initial draft phase*.
– If the final logo design has been approved and delivered, no refunds will be issued.
2. *Partial Refunds*
– If the project is canceled after the initial draft has been presented but before final approval, a *partial refund* may be issued, deducting fees for the work completed up to that point.
– The amount refunded will be determined based on the time and resources invested.
3. *Non-Refundable Circumstances*
– No refunds will be provided for:
– Projects canceled by the client after final approval.
– Delays caused by the client, such as unresponsiveness or lack of communication.
– Custom logo designs with specific revisions already completed.
4. *Requesting a Refund*
– To request a refund, please contact us at support@saradesign.pro with the subject line “Refund Request.”
– Include your order details, reason for the request, and any relevant information to expedite the process.
– Refund requests will be reviewed and processed within 5 business days.
5. *Payment Method*
– Refunds will be issued using the original payment method. Please allow additional time for the refund to reflect in your account, depending on your payment provider.
6. *Policy Updates*
– We reserve the right to update or modify this refund policy at any time. Please review this policy periodically for any changes.
If you have any questions about our refund policy, don’t hesitate to reach out to us. We’re here to help!